Last updated: September 22, 2026
At Global Shelf BD, we aim to make your shopping experience simple, reliable, and convenient. We carefully pack and dispatch our products through trusted delivery partners to ensure that your order reaches you safely.
As an importer, retailer, and online shopping platform, we may offer products that are sourced locally as well as imported from different countries. Delivery timelines may therefore vary depending on product availability, location, customs procedures, and other circumstances.
| Delivery Location | Charge | Estimated Time |
|---|---|---|
| Inside Dhaka | ৳80 | 1–3 working days |
| Outside Dhaka | ৳150 | 3–5 working days |
Charges shown are current as of the date above and may change — the exact delivery fee for your order is always shown at checkout before you confirm.
Once an order is placed through our website, our team may contact the customer to confirm the order and delivery details where necessary.
Orders are generally processed after successful order confirmation and/or payment verification.
Our standard processing time is: 1–2 business days.
Orders placed on weekends, public holidays, or during special promotional periods may require additional processing time.
Estimated delivery time within Bangladesh:
These are estimated delivery times and are not guaranteed delivery deadlines. Delivery may take longer during:
Some products sold through Global Shelf BD may be imported from countries such as Australia, the United Kingdom, United Arab Emirates, India, USA, Europe, Japan, Korea, and other markets.
For imported products, delivery timelines may depend on:
Where an imported product is marked as Pre-Order, Coming Soon, or otherwise identified as awaiting import, the estimated delivery timeline will be communicated separately.
Delivery charges will be displayed or communicated to the customer before order confirmation, where applicable. Delivery charges may vary depending on:
Any applicable delivery charge will be added to the customer's order total.
We currently aim to deliver across Bangladesh through our available delivery partners.
Delivery availability may vary depending on the customer's location and the service coverage of our delivery partners.
For locations where standard delivery is unavailable, we may contact the customer to discuss an alternative delivery arrangement.
Customers are responsible for providing accurate and complete delivery information, including:
Global Shelf BD will not be responsible for delays or failed delivery caused by incorrect, incomplete, or inaccurate information provided by the customer.
If an order has already been dispatched, changing the delivery address may not be possible.
Our delivery partner may make reasonable attempts to deliver the order.
If the customer is unavailable at the provided address or cannot be contacted, additional delivery attempts may result in additional charges or cancellation of the order.
Where applicable, customers may be contacted by our delivery partner to arrange delivery.
Customers are encouraged to inspect the package at the time of delivery. Where possible, please check:
If the package appears seriously damaged or tampered with, please inform the delivery personnel and contact Global Shelf BD as soon as possible.
If you receive a product that is damaged, defective, incorrect, incomplete, or expired, please contact us within the time period specified in our Refund / Return Policy.
For details, please refer to our Refund / Return Policy.
For food, baby products, cosmetics, personal care, and other sensitive products, customers should inspect the product immediately after delivery. Once a product has been opened, consumed, used, or its original seal has been broken, return eligibility may be affected except where the product is defective, damaged, incorrect, or otherwise covered by applicable consumer rights or our return policy.
Where Cash on Delivery (COD) is available, the customer must pay the full order amount to the delivery personnel at the time of delivery. COD availability may depend on:
Where online payment is available, customers may use the payment methods displayed on our website.
Payment processing may be handled by third-party payment service providers.
Global Shelf BD does not store complete card or banking credentials unless specifically required and legally permitted for the operation of the relevant payment service.
An order may be considered a failed delivery if:
Additional delivery charges may apply for re-delivery where the failed delivery resulted from customer-provided information or customer unavailability.
Customers may request cancellation before an order is dispatched. Once an order has been dispatched, cancellation may no longer be possible.
Any applicable refund will be handled according to our Refund / Return Policy and the payment method used.
Global Shelf BD will make reasonable efforts to deliver orders within the estimated time. However, we cannot be held responsible for delays caused by circumstances beyond our reasonable control, including customs clearance, government restrictions, natural disasters, transportation disruptions, strikes, courier disruptions, or other unforeseen events.
At present, our primary online retail focus is Bangladesh.
If international delivery becomes available, specific shipping charges, customs duties, taxes, import restrictions, and delivery terms will be communicated separately. Unless otherwise stated, the customer may be responsible for any destination-country duties, taxes, or regulatory charges associated with international delivery.
Global Shelf BD
Global Products. Authentic Choice.