🚚 Delivery ৳80 inside Dhaka · ৳150 nationwide · 100% Authentic Imported Products.🚚 Delivery ৳80 inside Dhaka · ৳150 nationwide · 100% Authentic Imported Products.
Last updated: September 29, 2026
At Global Shelf BD, customer satisfaction and trust are at the heart of everything we do. We make every effort to ensure that the products you receive are authentic, properly packed, and in good condition.
However, if you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.
Please read the following policy carefully before placing your order.
Customers may request a return within 24 hours of receiving the product.
For damaged, defective, incorrect, or expired products, customers must contact us within this 24-hour period.
We strongly recommend checking your package and products immediately upon delivery.
To be eligible for a return, the product must:
Depending on the nature of the claim, we may request photographs or videos of the product, packaging, barcode, batch number, expiry date, or other relevant information before approving the return.
If you receive a product that is damaged or defective, please contact us within 24 hours of delivery. We may ask you to provide:
After reviewing the information, Global Shelf BD will determine the appropriate solution. Depending on availability and the circumstances, we may offer: Replacement, Refund, or another appropriate resolution.
Products damaged as a result of customer misuse, improper storage, alteration, or failure to follow the manufacturer's instructions will generally not qualify for a return or refund.
If you receive a product different from the one you ordered, please contact us within 24 hours of delivery.
Please provide your order number and clear photographs of the product and packaging.
After verification, we will arrange an appropriate resolution, which may include replacement of the correct product or a refund.
We take product authenticity, quality, and expiry dates seriously.
If you receive a product that is already expired or has a significant product/label discrepancy, please contact us within 24 hours of delivery.
Subject to verification, we may provide a replacement or refund as appropriate.
For safety, hygiene, quality, and regulatory reasons, certain products may not be eligible for return. These may include, but are not limited to:
Important: Even if a product belongs to a non-returnable category, customers should contact us if the product arrives damaged, defective, incorrect, or expired. Such cases will be reviewed individually.
We understand that circumstances can change. However, returns based solely on a change of mind may not be accepted, particularly for food, baby products, personal care, beauty, hygiene, and other products where safety or product integrity may be affected.
Please carefully review the product description, size, quantity, ingredients, specifications, and other available information before placing your order.
If you need additional information before purchasing, please contact our customer service team.
Products purchased under special discounts, clearance offers, promotional campaigns, bundle offers, or other special terms may have different return or refund conditions. The applicable terms will be communicated with the relevant offer or product listing.
Please do not send any product back to us without first contacting Global Shelf BD and receiving return instructions.
To initiate a return request:
Products returned without prior approval may not be accepted.
For products that are confirmed to be damaged, defective, incorrect, or otherwise eligible due to an error attributable to Global Shelf BD, we will determine the appropriate return shipping arrangement.
For other approved returns, the customer may be responsible for applicable return delivery costs.
Return shipping arrangements may vary depending on the product category and circumstances of the return.
Once a returned product has been received and inspected, we will notify you regarding the status of your refund.
If your refund is approved, the applicable amount will be processed through the original payment method whenever reasonably possible.
The time required for the refund to appear in your account may vary depending on the payment provider, bank, card issuer, mobile financial service, or other payment platform.
Any applicable delivery, return, payment processing, or other charges will be handled according to the circumstances of the order and the applicable terms communicated to the customer.
Where appropriate, Global Shelf BD may offer a replacement instead of a refund. Replacement is subject to:
If the same product is unavailable, we may discuss an alternative solution with the customer.
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests may not be accepted once an order has already been processed, dispatched, or handed over to the delivery service.
If an order is successfully cancelled before dispatch, any applicable refund will be processed according to the payment method and circumstances of the order.
Many of our products may be sourced internationally and may have specific storage, handling, usage, and expiry requirements.
Customers are advised to carefully read the product label, ingredients, instructions, warnings, allergy information, storage requirements, and other manufacturer-provided information before using or consuming any product.
Global Shelf BD is not responsible for problems arising from improper storage, misuse, alteration, or failure to follow the manufacturer's instructions after delivery.
At Global Shelf BD, we are committed to providing authentic products, reliable service, and a transparent shopping experience.
If something goes wrong with your order, please contact us. Our team will review the matter fairly and work to provide an appropriate solution in accordance with this policy.
Your trust matters to us.
When contacting us about a return, replacement, or refund, please include your order number, name, contact number, and details of the issue.
Global Shelf BD
Global Products. Authentic Choice.
